At The Gabba we are committed to delivering access to great events for everyone, which includes providing the following services for people with a disability.
For cricket events at The Gabba, accessible tickets can be purchased directly through Ticketek. If you would like to book an accessible ticket, please contact Ticketek's Special Needs line on 1300 665 915 (Monday to Saturday 9am to 8pm AEST & Sundays & Public Holidays 9am to 5pm AEST). Companion cards are accepted for most events.
For AFL events at The Gabba, accessible tickets can be purchased directly through Ticketmaster.
Due to the current COVID-19 situation Ticketmaster is currently unable to assist with Accessible seating requests via the phone. If you have accessible booking requirements, including wheelchair and/or companion card requirements please email: firstname.lastname@example.org and include the Event Name, Venue, Date and Time along with your contact details.
This email address is reserved for patrons with accessibility requirements and companion card holders.
PARKING AND DROP OFF
An accessibility drop off zone is located near Gate 5 on Linton Street (near Duke St) for the Grand Final.
For the Grand Final there is extremely limited accessibility parking across from Gate 5 on Duke St – you will require a PWD permit to access this area and is first in, first served.
SEATING AND FACILITIES
All designated accessibility seating is located without the need to utilise the stairs, or is accessible via lifts. Please see the staff at your gate for the best accessible route to your seat.
Accessible toilets are located throughout The Gabba. Please see the friendly event staff inside the venue to locate the closest accessible toilet to your designated seating location.
CHANGING PLACES FACILITY
The Gabba has an accredited Changing Places Facility for patrons with high support needs and their carers to access a change facility that provides additional space and specialised equipment to allow them to use toilets safely and comfortably.
It features a full-sized change table, ceiling hoist and shower and located on level two adjacent to Gate 9 and is accessible on all event days.
More information can be found on the Changing Places website.
⤓ Adult hoist information pack download - Handicare C-450
⤓ Adult change table information pack download - Astor Bannerman CTe2
The Gabba is now officially an accredited Sensory venue, featuring a ‘Sensory Room’ - a highly absorbing, quiet and calm environment which can help to provide a calm and comfortable oasis for overactive and distressed individuals.
The room includes sensory conscious games, quiet cubicles, tactile wall panels and bean bags to assist children and others who are overwhelmed in a stadium environment. The room is located in a low traffic quite, away from the busy stadium environment, on level 2 near Gate 4 and can be accessed on event days. During your visit to the Gabba, event staff can assist you with any questions you might have, if you get lost or need help locating the Sensory Room, look for the Gabba branded T-Shirts, venue staff have undergone Sensory Inclusive Training 101 with KultureCity and are happy to help.
Sensory bags, equipped with noise cancelling headphones, fidget tools, visual cue cards and weighted lap pads will also be available to all guests who may feel overwhelmed by the environment which gives them the option to enjoy the show with their family or group.
Read The Gabba's social story here!